Patient Participation Group

Parkbury House Surgery is committed to improving the quality of its services, and understands that feedback and input from its patients is crucial to this process. As part of these ongoing efforts, Parkbury House Surgery has established a Patient Participation Group (PPG) where patients who wish to take a more active interest can represent the wider patient community and directly contribute to bringing about change.

The Parkbury House PPG carries out the following objectives

  • Ensuring that patients are involved in decisions about the range and quality of services provided and/or commissioned by the practice.
  • Working with the practice to find out the views of the patient community in respect to:
    • The services being delivered, and new services that are required by the patient community
    • Convenience of access
    • The ability to book ahead, and to be seen quickly
    • Continuity of care
    • Modes of contact with the practice (e.g., face to face, phone, electronic communications, website, etc.)
  • Putting forward priority ideas and solutions in regard to concerns raised by patients

Parkbury House Surgery would like to thank the current PPG members for their valuable feedback and views about areas in which the practice can improve.

Join our Patient Participation Group

We welcome new members to our PPG. If you would like to join, please let us know by writing to parkburyhouse.info@nhs.net

Please also let us know which of the following methods you prefer for communications regarding PPG matters:

  • Email
  • Face to face
  • Letter
  • Phone

As a member of the PPG, we will contact you through our PPG chairperson, via your preferred method, to understand your views.

Joining the PPG should not take too much of your time but will be highly valuable to the future of your GP surgery. You decide how often and when you would like to respond.

View our PPG terms of reference (PDF).

Last PPG meeting agenda

• New staff appointments

• Discussion of car park issues

• Website developments

• Introduction of eConsult

• Provision of ear wax removal services

• Update on ‘Green Impact Initiative’ efforts

• Social prescribing services

Next PPG meeting

To be confirmed

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