🏥 Parkbury House Surgery – Clinical based Triage
At Parkbury House Surgery, we are now a Clinician based triage practice.
This means that all medical and administrative queries are assessed first by a clinician through our digital triage system to ensure every patient receives the right care, from the right person, at the right time.
💻 Using eConsult
We use the eConsult platform for all patient queries — whether medical, administrative, or prescription-related.
Patients are encouraged to submit an eConsult form online at their convenience, without having to wait on hold or call at 8 a.m.
• You can complete the form yourself via our website.
• Alternatively, a member of our reception team can complete an eConsult on your behalf if you’re unable to do so.
Once submitted, your eConsult will be reviewed and triaged by a clinician, who will decide the most appropriate next step — for example:
• Offering advice via message or phone
• Arranging an appointment with the right clinician
• Referring you to another service if appropriate
This ensures that your concern is handled efficiently and safely, according to your individual needs.
📞 Telephone and Face-to-Face Appointments
If, after triage, a clinician feels your issue requires a consultation, you’ll be offered:
• A telephone appointment, or
• A face-to-face appointment at the surgery (often on the same day, if needed).
This process replaces the need to call or queue early in the morning — there’s no more 8 a.m. rush.
💬 In summary
• Parkbury House Surgery is a clinical based triage practice.
• All queries — clinical, administrative, or prescription-related — should be submitted via eConsult.
• A clinician reviews every eConsult and ensures you get the most appropriate care quickly and safely.
• Our team is also available to help you submit an eConsult if you need assistance.