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Triage service

🏥 Parkbury House Surgery – Clinical based Triage

At Parkbury House Surgery, we are now a Clinician based triage practice.

This means that all medical and administrative queries are assessed first by a clinician through our digital triage system to ensure every patient receives the right care, from the right person, at the right time.

💻 Using eConsult

We use the eConsult platform for all patient queries — whether medical, administrative, or prescription-related.

Patients are encouraged to submit an eConsult form online at their convenience, without having to wait on hold or call at 8 a.m.

• You can complete the form yourself via our website.

• Alternatively, a member of our reception team can complete an eConsult on your behalf if you’re unable to do so.

Once submitted, your eConsult will be reviewed and triaged by a clinician, who will decide the most appropriate next step — for example:

• Offering advice via message or phone

• Arranging an appointment with the right clinician

• Referring you to another service if appropriate

This ensures that your concern is handled efficiently and safely, according to your individual needs.

📞 Telephone and Face-to-Face Appointments

If, after triage, a clinician feels your issue requires a consultation, you’ll be offered:

• A telephone appointment, or

• A face-to-face appointment at the surgery (often on the same day, if needed).

This process replaces the need to call or queue early in the morning — there’s no more 8 a.m. rush.

💬 In summary

• Parkbury House Surgery is a clinical based triage practice.

• All queries — clinical, administrative, or prescription-related — should be submitted via eConsult.

• A clinician reviews every eConsult and ensures you get the most appropriate care quickly and safely.

• Our team is also available to help you submit an eConsult if you need assistance.

Page published: 28 May 2024
Last updated: 9 October 2025