Parkbury House Surgery works on a triage system (online and telephone). The aim of both of our triaging services is to provide patients with a timely initial assessment of their needs in order to obtain advice, book an appropriate appointment with an appropriate clinician within the surgery, or to refer them onto other services if needed which will then be able to meet those needs. Our triage systems are in addition to surgery appointments which are available for patients with ongoing concerns.
Online triage
Parkbury House also uses eConsult, which is a digital triage tool aiming to improve patient access and practice efficiency by signposting patient concerns to the most appropriate staff members. Our e-consult service is manned daily by a doctor and administrative staff in the morning and the afternoon, meaning that patients can submit their concern in their own time, without having to wait on the phone to speak to a receptionist. If you have a non-urgent concern, we recommend that you try using this eConsult service.
Clinical eConsult concerns are responded to within two working days; administrative eConsult requests are responded to within five working days.
Telephone triage
The Parkbury House telephone triage service is run daily by multiple doctors in both the morning and the afternoon. The reception team will enquire whether your concern is new and will recommend that you are placed on our triage list. Our team of doctors will call all patients on a first-come-first-served basis (unless an emergency) and discuss your symptoms. If the doctor feels they cannot rectify your concern through advice or issue of a prescription, they will invite you in to attend a same day appointment. This system ensures that our patients can receive advice from a doctor within a few hours.
Parkbury House offers telephone triage for all new concerns and telephone appointments for on-going concerns, medication reviews, prescriptions and test results.