New and urgent concerns
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 01727 851 589
When you get in touch, we’ll ask what you need help with. You will be assigned to our triage service, and added to the triage list on the same day, or following day, depending on triage appointment capacity. Our duty doctor will call you to discuss your concern, and if required, you will be invited to attend a same day appointment. The duty doctor can also provide advice and/or a prescription which can be collected from your local pharmacy.
Non-urgent concerns
For non-urgent concerns, contact us online using eConsult to request an appointment/advice.
Incoming online requests are monitored by doctors and administrators throughout the working day.
You do not need an account to use this website.
This should not be used for emergencies.
Important: If you need help when we are closed
If you are in a situation where you need medical advice fast or need to go to A&E, but it is not a 999 emergency, please call 111 for non-urgent medical advice
In an emergency, for example: collapse, chest pain or severe breathlessness, call 999 for an ambulance
Read further advice from East of England NHS ambulance service.
Routine appointments
To request a routine appointment for an ongoing concern:
- submit an eConsult
- phone us on 01727 851 589
When you get in touch, we’ll ask what you need help with. We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Telephone appointments
Our telephone appointments are available for patients who require advice from a doctor and do not need or wish to come into the surgery. Appointments by phone can be more flexible and often means you get help sooner.
Telephone appointments are useful for
- Chronic disease management
- Advice on all illnesses
- Medication reviews
- Prescription requests
- Discussion of test results
Enhanced access
Parkbury House offers extended hours on some Saturday mornings, available with prearranged appointments only. There are only a limited number of these appointments available.
There are some out of hours telephone appointments available throughout the week.
If you require medical attention outside of our opening hours, please call Herts ‘111’ for medical advice.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- phone us on 01727 851 589 during opening times
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone or face-to-face
- if you have difficulties communicating in English, or you would like to have a sign language translator
- if you have any other access or communication needs
Home visits
Care home and home visits are available for those with enhanced needs. The care home and home visit team includes dedicated community illness and frailty nurses, as well as HCAs and clinical pharmacists, and enables proactive regular visits to local nursing homes, including homebound older people, to ensure continuity of care.
