Dear Patients,
We have some exciting news to share with you! π
From 13th October 2025, the main way to contact Parkbury House Surgery will be through our online system eConsult for any Medical or Administrative query. π₯οΈπ¬
Why are we making this change?
We know that many of you have told us the 8am phone rush can be stressful and unfair β with some patients waiting a long time to get through, and others missing out on appointments altogether.
We have listened to your feedback and are taking action to improve things. π
Moving to eConsult means:
β’ No more 8am scramble β you can fill one out at any time between 08:00β18:30, Monday to Friday β°
β’ Quicker, safer decisions β your request is sent directly to our doctors with all the key details, meaning less back-and-forth and faster action β‘
β’ Fairer access for everyone β whether you work shifts, have children to get ready, or canβt always call at 8am, youβll have an equal chance of being heard π¨βπ©βπ§βπ¦πΌ
β’ The right care, first time β your request will be reviewed by a GP and directed straight to the best person to help you, whether thatβs a doctor, nurse, pharmacist, or another specialist in our team π©ββοΈπ¨ββοΈ
β’ Less waiting on the phone β freeing up lines for those who truly need to call πβ
How does it work?
- Visit our website and complete the eConsult form (medical or administrative)
- A GP will aim to review your request the same working day
- We will then contact you with an appointment/ask for more information/signpost you to the most appropriate service
If you canβt complete the form yourself, a family member, friend, or carer can help. If online access isnβt possible, you can still reach us:
By phone: Call our reception team on 01727 851589. Our staff will take the information from you, fill an eConsult on your behalf, and pass it on to a GP.
In person: Visit the surgery during our opening hours (08:30β18:30, Monday to Friday) and weβll help you complete the form at reception.
Our Commitment
This change is about making care at Parkbury House Surgery easier, fairer, and faster for everyone. We are confident that moving to eConsult as the default way to contact us will:
β’ Reduce frustration for patients π
β’ Help our clinicians respond more efficiently π©ββοΈβ‘
β’ Ensure you get the right care, at the right time π
Thank you for working with us as we make this important improvement. Together, we can reduce the stress of accessing care and make your experience at Parkbury House Surgery better than ever.
Best wishes,
The Parkbury House Surgery Team