Parkbury House Surgery is a 500 square metre, Disability Discrimination Act (DDA) compliant practice located in the town centre of St Albans. It provides a range of primary health care services from its premises on St Peters Street (AL1 3HD), and at Sandridge Surgery (18 Hopkins Crescent, Sandridge, Hertfordshire, AL4 9DB). The practice is on the GMS contract, and it is also a teaching and training practice.

The practice serves a population of over 22,000, and is growing. We have a strong and multi-skilled clinical team, including eight GP partners and 19 salaried GPs, as well as an excellent team of practice nurses (covering chronic disease, minor illness, mental health and frailty), health care assistants, clinical pharmacists, physician’s associate, and first contact physiotherapists.

Parkbury House Surgery is committed to ensuring a better access to care by delivering an efficient and effective triaging service. Our eConsult service allows patients to submit their concern in their own time, without having to wait on the phone and speak to a receptionist. This service is manned daily by a doctor and administrative staff, and eConsults are responded to within two working days. We also have our telephone triage system; patients can call the surgery and be put on our duty doctor triage list to be called back by a doctor on the same day. The aim of both of our triaging services is to provide patients with a timely initial assessment of their needs in order to obtain advice, book an appropriate appointment with an appropriate clinician within the surgery, or to refer them onto other services if needed (e.g., Minor Illness, A&E, Carer in Herts, etc.) which will then be able to meet those needs.

Parkbury House Surgery’s doors open from 8.30am to 6.30pm Monday to Friday, with extended opening from 8am to 11.15 am every Saturday. Sandridge Surgery is by appointment only and all contact with the reception and prescribing team is through Parkbury House Surgery. Appointments at Parkbury House Surgery are approximately from 9am to 1pm and 4pm to 6.30pm daily. An out of hours service for when the practice is closed is provided by Herts Urgent Care.

Parkbury House Surgery is committed to ensure proactive, personalised care to meet the needs of the older people in its population. The practice is responsive to the needs of older people and offers regular care home visits, home visits, and urgent appointments for those with enhanced needs. The care home and home visit team includes dedicated community illness and frailty nurses, as well as HCAs and clinical pharmacists, and enables proactive regular visits to local nursing homes, including homebound older people, to ensure continuity of care.